PG Bet Casino - Выигрыш игрока конфискуется казино.

A few months ago I played at this casino called PG BET, where I won a large amount. The thing is, they made me make deposits to be able to withdraw the money. I made two deposits, one of 300 and another of 1500. Supposedly, with that I could withdraw the money. In fact, I have screenshots of the conversations. But after making the deposit, I couldn't withdraw the money. They only let me withdraw 30 pesos. Since I couldn't make the withdrawal, they told me I had to deposit 3000 pesos to unfreeze the money so I could withdraw it. That's why I've been investigating whether this casino is legitimate or a scam. THE MONEY IS STILL IN THE CASINO ACCOUNT AND MANY MONTHS HAVE PASSED

Ase unos meses jugué este casino q se yama PG BET EL CUAL GANE UNA FUERTE.CANTIDAD PERO LA CUESTION ES ESTA ME ISIERON ASER DEPOSITOS PARA PODER COBRAR EL DINERO LO CUAL YO ISE DOS DEPOSITOS UNO DE 300 Y OTRO DE 1500 SUPUESTAMENTE CON ESO YO YA PODRIA COBRAR EL DINERO DE ECHO TENGO LAS CAPTURAS DE LAS CONVERSASIONES PERO DESPUES DE ASER EL DEPOSITO NO PUDE RETITAR EL DINERO SOLO 30 PESOS MEDEJARON RETIRAR COMO NO PUDE ASER EL RERIRO ME DIJERON Q TENGO Q DEPOSITAR 3000 PESOS PARA Q DESCONGELEN EL DINERO Y PUEDA COBRARLO Y ES POR TAL MITIVO Q ESTADO INVESTIGANDO SOBRE SI ES VERDAD ESTE CASINO O ES ESTAFA LO CUAL TODAVIA ESTA EL DINERO EN LA CUENTA DEL CASINO Y YA APASADO MUCHOS MESES

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Dear BICHOTA17,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re facing.

Based on the information you’ve shared so far, I need to clarify a few important points before we can assess how to proceed. Some of the circumstances you describe do not reflect the standard behavior of a legitimate online casino and may instead indicate a potential scam operation, which is why it’s essential to gather precise details.

To better understand the situation, could you please clarify the following:

• Can you confirm whether all of your communication with the casino took place via WhatsApp only, as suggested by the screenshots you forwarded?

As a precaution, I strongly advise you not to deposit any more money and to be especially careful if you have already shared personal information. If sensitive data was provided, it may also be wise to take additional protective steps (such as monitoring your accounts or contacting your payment provider).

You may forward any additional communication, screenshots, or details directly to [email protected], if that is easier for you.

Your cooperation in providing these details will help us investigate and work towards a resolution, or determine the safest next steps for you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.