PiggyBet Casino - Игрок чувствует себя обманутым условиями получения бонуса.

This casino gives you 300 free spins and then tells you to make a deposit to unlock bonus money. Fine, I did exactly that. Once deposited I noticed the money wasn’t unlocked to play with, I played my money hoping it would unlock the bonus money as promised.

instead I was now met with a wagering requirement in order to unlock that money, that is a huge scam and the prompt I got specifically said "make a deposit to unlock bonus money"

I want to reiterate that I was not looking to withdraw the money, I wanted the bonus money to play with as promised, then it would be up to me to complete the wagering requirement.

nice little scam they have going on, I want my refund due to the misleading prompts I was given

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PiggyBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify which bonus the casino advertised to you? Share a screenshot, link, email, or other supporting information with me.
• Have you contacted the casino and asked for assistance with the issue? What response have you received?
• My email is [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jack9211,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas