PiggyBet Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

Hi

I signed up and played at this casino tonight and I won a decent amount of money. I went through KYC and I got message to say that defected fraudulent activity (which I have no idea what I’ve even done other than play how I normally would). They are failing to provide any detail as to why and have confiscated the money and permanently closed my account!

I do not understand how this is legal.

please assist.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play at this casino to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you send to the casino for verification?
• Were any of your documents approved before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there,

• big bass games
• no Bonus
• yes, I was verified by way of license back and front and a photo of me holding it.
• And they were approved.

They said my deposits would be refunded, haven’t seen anything and they won’t respond.

I have the full chat transcript with all the details. I can’t seem to upload it.

Hello Honorher,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi,

I wanted to provide a brief update in relation to the outstanding deposit refunds.

The casino agreed to refund my deposits totaling $2,000. To date, I have only received $1,100, leaving $900 still outstanding.

I have followed up with the casino twice regarding the remaining balance but have not received any response or further payment.

This delay is already beyond the 48-hour timeframe outlined in their terms for processing refunds.

Please let me know if anything further is required from my side.

Thanks,

Hi,

I can confirm that the casino has now processed and returned the remaining deposit balance.

However, the primary issue relating to the confiscation of winnings remains unresolved, and I would like the complaint to continue on that basis.

Thanks

Dear Honorher,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected].

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru 

Ok thanks.

No new updates. The complaint still remains for confiscated winnings.

Thank you very much for your patience, Honorher. Do I understand correctly that you had NZ$23000 in your casino account before it was closed? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi,

From memory, the balance was approximately NZD $23,000 at the time the account was closed. As the account was closed without notice, I do not have a screenshot of the exact balance.

The NZD $2,000 in deposits has since been refunded separately.

I will email through the relevant correspondence shortly.

Thanks, 

Emma

Dear Honorher,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Honorher,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite PiggyBet Casino to join the conversation.

Dear PiggyBet Casino,

Kindly provide me with any evidence, including the player's full game log, supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at [email protected] for an independent review.

Thank you in advance.