RakeBit Casino - Внесение депозита игроком было отклонено.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RakeBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Were your previous successful deposits made via the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Some of the screenshots you have attached appear to be too small for viewing. Could you kindly forward them to my email? You can reach me at [email protected].

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Attila

1) Available, I can log in.

2) Previous deposits were made through TON. That time, I deposited USDT on the TON network; the first deposit of $37 was successful, but the second never arrived.

3) I sent a screenshot in the thread; now the USDT TON deposit is unavailable for some reason. I tried logging in incognito as advised, but the problem persists.

4) I'll send it now.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear bonsss,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from RakeBit Casino to join this conversation and assist in addressing the complaint.

Dear RakeBit Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Stefan and bonsss,

Thank you for bringing this case to our attention and for allowing us to review it once again.

Following an additional investigation, we identified the cause of the delay and sincerely apologize for the inconvenience experienced by the player.

We can confirm that the deposit amount of USD 97.36 has now been successfully credited to the player's gaming account.

Bonsss, we have also contacted you via email to inform you of the resolution.

We appreciate your assistance and cooperation throughout this case.

Kind regards,

Rakebit Team

Dear bonsss,

Thank you for the update from the casino.

Could you please confirm whether you have received the deposit of USD 97.36 to your casino account?

I look forward to your response.

Dear bonsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru