Real Prize Casino - Аккаунт игрока был закрыт без объяснения причин.

⚠️ WARNING TO ALL PLAYERS — STAY AWAY FROM REAL Prize ⚠️

My experience with Real Prize has been nothing short of dishonest and misleading. At first, they paid out smaller winnings quickly, which built trust and made it seem legitimate. But once I won a larger amount — over $3,000 — everything changed.

Suddenly, my account was "suspended" without a clear explanation, and they refused to release my winnings. No proof of wrongdoing, no transparency, just excuses and silence.

This feels like a tactic to lure players in, gain trust, and then withhold payouts when the winnings become significant.

Because of this, I have filed formal complaints with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and the Attorneys General offices in Delaware, California, Illinois, Indiana.

If you value your money, be extremely cautious before playing here. In my opinion, this platform cannot be trusted.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings of $3,000?
• Did you accumulate these winnings with or without a bonus?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino before your account was suspended?
• Have you contacted customer support to ask about the reason for your account suspension? If so, what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Donttrustrealprize,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru