Retrobet Casino - Запрос игрока на вывод средств задерживается.

Ladies and Gentlemen

I made a profit of 18,000 euros at Retrobet. The money hasn't been paid out for three weeks; new items are needed each time. I'm asking for help with the payout; I'm uploading the items I received from the provider.

Best regards

civelek

Sehr geehrte Damen und Herren

undzwar habe ich bei Retro bet einen. Gewinn von 18000 Euro erzielt.Seit 3 Wochen wird das Geld nicht ausgezahlt,jedes Mal werden neue Sachen benötigt.Ich bitte um Hilfe bei der Auszahlung,zu dem lade ich Die Sachen hoch was ich von dem Anbieter bekommen habe.

mit freundlichen Grüßen

civelek

Dear civelekbeytullah61,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Retrobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm how much the disputed amount is?
• Is your account accessible to you? Can you log in?
• What is the status of the payout, as you can see in your payout history found in your player's account? Could you please share a screenshot?
• Did you achieve your current balance with the help of a bonus?
• Could you please advise which documents the casino requested to verify your payment method and investigate the situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. the amount is 18000Euro
2. can log in
3. no insight into payment history
4. no
5. credit card, ID, a piece of paper with the casino name on it with my face

1. der Betrag ist 18000Euro
2. kann mich anmelden
3. kein Einsicht auf Auszahlungverlauf
4. nein
5. kredit Karte,Ausweis,ein Zettel mit wo der Casino Name drauf steht mit meinem Gesicht

Thanks for your reply.

According to the screenshot on June 11th, your documents were approved, and presumably, the verification of your account was completed. Is that accurate? When did the casino request the last documents from you?

Did the casino process part or all of your payout?

Please let me know if you still require our assistance in the matter.

Dear civelekbeytullah61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru