Slim King Casino - Вывод средств игроком задерживается из-за проблем с процедурой "Знай своего клиента".

I am filing this complaint regarding SlimKing Casino concerning my remaining balance of 3,000 CHF which I am unable to withdraw.

Initially, my balance was approximately 4,000 CHF.

I completed the KYC process directly on the SlimKing platform and submitted all the requested documents. However, in my KYC account, only my ID has been confirmed. My transaction history and bank card photo are still marked as "Required".

The problem also stemmed from SlimKing's upload system: when I tried to send the other documents, the system indicated that the file was empty. I reported this issue to support.

A SlimKing agent named Dave then asked me to email the documents to [email protected] .

On August 7, 2026, at 8:19 PM, I sent my KYC documents to this address with several attachments. As I received no response, I also forwarded the same email to [email protected] I have not received any response to these emails.

I continued to contact SlimKing support regarding my KYC and withdrawals.

I then received a payment of CHF 1,000 corresponding to my first withdrawal. There is currently approximately CHF 3,000 remaining in my account.

On August 17, 2026, a new withdrawal request for CHF 1,000 was rejected and then credited back to my gaming wallet. I had not cancelled this request myself.

On August 18, 2026, at 5:52 PM, a SlimKing agent named Wade informed me that the issue concerned my KYC and told me I would soon be able to withdraw the remaining CHF 3,000. He also confirmed that my balance was CHF 3,000.16.

Since then, my new withdrawal requests have been cancelled/rejected.

I would like to clarify that I am fully cooperating with the KYC procedure. I sent the requested documents via their platform and, due to the technical problem reported by their support, I also sent them by email to the addresses provided to me.

I am requesting Casino Guru's assistance in getting SlimKing to complete the verification of my account and allow me to withdraw the remaining 3,000 CHF.

I can provide screenshots of my KYC space, emails with attached documents, and all conversations with SlimKing support.

Je dépose cette plainte concernant SlimKing Casino au sujet de mon solde restant de 3’000 CHF que je n’arrive pas à retirer.

Au départ, mon solde était d’environ 4’000 CHF.

J’ai effectué la procédure KYC directement sur la plateforme SlimKing et j’ai envoyé tous les documents demandés. Cependant, dans mon espace KYC, seule ma pièce d’identité a été confirmée. L’historique des transactions et la photo de la carte bancaire sont toujours indiqués comme « Requis ».

Le problème venait également du système de téléchargement de SlimKing : lorsque j’essayais d’envoyer les autres documents, le système indiquait que le fichier était vide. J’ai signalé ce problème au support.

Un agent SlimKing nommé Dave m’a alors demandé d’envoyer les documents par e-mail à [email protected].

Le 7 août 2026 à 20h19, j’ai envoyé mes documents KYC à cette adresse avec plusieurs pièces jointes. Comme je n’ai reçu aucune réponse, j’ai également transféré le même e-mail à [email protected]. Je n’ai reçu aucune réponse à ces e-mails.

J’ai continué à contacter le support SlimKing concernant mon KYC et mes retraits.

J’ai ensuite reçu un paiement de 1’000 CHF correspondant à un premier retrait. Il reste actuellement environ 3’000 CHF sur mon compte.

Le 17 août 2026, une nouvelle demande de retrait de 1’000 CHF a été rejetée puis recréditée sur mon portefeuille de jeu. Je n’avais pas annulé cette demande moi-même.

Le 18 août 2026 à 17h52, un agent SlimKing nommé Wade m’a indiqué que le problème concernait mon KYC et m’a dit que je pourrais bientôt retirer les 3’000 CHF restants. Il a également confirmé que mon solde était de 3’000,16 CHF.

Depuis, mes nouvelles demandes de retrait sont annulées/rejetées.

Je précise que je coopère pleinement avec la procédure KYC. J’ai envoyé les documents demandés via leur plateforme et, en raison du problème technique signalé par leur support, je les ai également envoyés par e-mail aux adresses qui m’ont été indiquées.

Je demande l’aide de Casino Guru afin que SlimKing termine la vérification de mon compte et me permette de retirer les 3’000 CHF restants.

Je peux fournir les captures d’écran de mon espace KYC, les e-mails avec les documents joints et toutes les conversations avec le support SlimKing.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gigi2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SlimKing Casino regarding your withdrawal process.

In order to better understand your situation and assist you effectively, could you please provide us with more details by answering the following questions:

• What specific error message do you receive when trying to upload your documents? Could you post a screenshot here?
• Do I understand correctly that you have sent all the necessary documents that you were unable to upload via email?
• Do you currently have any pending withdrawal requests?
• Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Gigi2020 and Kristina.

Thank you for informing us about this problem. As we have checked on our end, we have not received any email from your side.

Could you please confirm whether you received any response to the emails you sent (to [email protected] and [email protected])?

In order for this matter to be resolved, we have sent you an email regarding the KYC documents. Please reply directly to that email with the requested documents, and we will review them as soon as possible.

We appreciate your patience and cooperation, and we will do our best to help you resolve this issue.

Best regards,

Slim King support team

Hello Kristina,

1. I have attached a screenshot showing the issue I am experiencing when trying to upload the required KYC documents. The system displays the message: "No document has been attached. Please add a document to upload."

2. Yes, I already sent the requested documents to SlimKing by email on August 7. Despite this, SlimKing is now stating that they have not received my emails. I can provide proof that I sent these emails if necessary.

3. Yes, my withdrawal concerning the remaining balance of approximately 3,000 CHF is still pending.

4. I have attached screenshots of my withdrawal history in this complaint so that you can review it.

I also noticed that the SlimKing KYC page requests a transaction history covering the last 3 to 6 months, while the email I received mentioned at least 1 month. Could you please clarify which period I should provide?

I would also like to ask whether you recommend that I send the documents again directly to SlimKing by replying to their email, or whether it would be better to provide the documents to you first through this Casino Guru complaint.

Thank you for your help and for continuing to follow my case.

Best regards,

Riadh

Hello everyone,

Thank you very much, Slim King Casino support team, for taking the time to look into this issue and respond to us.

Gigi2020, could you please check the casino representative's message here and provide the required information? Your cooperation is highly appreciated.

Thank you very much for your presence and for your assistance in this situation. I truly appreciate you taking the time to look into my case.

However, I want to be honest: after everything that has happened with this casino, I have completely lost my trust in them. This experience has left me deeply disappointed and has put me off online gambling altogether.

For this reason, I have requested the permanent closure of my account, and I would like my request to be respected. I no longer wish to continue my relationship with this casino or to play online.

Thank you again for your help, your time, and your understanding.

Gigi2020, I understand that you wish to close your account permanently. However, to receive your remaining balance, you still need to complete the verification process.

If you have not lost the remaining balance and still wish to withdraw your winnings, please respond directly to the most recent email from the casino with the required KYC documents. For your privacy and security, please do not share sensitive personal information in the public complaint thread. We appreciate your understanding and cooperation in this matter.