Slot Owl Casino - Отказ игрока от участия в турнире отложен.

I made a withdrawal three weeks ago and I still haven't received my money. They say they sent me the money and I've sent all the documents that I haven't received a nice bank statement etc. in three weeks I haven't received a single thing and they said they'll sort it out tomorrow and it's been two weeks now.

Jag har gjort uttag för tre veckor sedan och jag har fortfarande inte fått mina pengar dem säger att de har skickat mig pengarna och jag har skickat alla dokument på att jag har inte fått mysig kontoutdrag osv på tre veckor har jag inte fått ett skit och dem har sagt att dem löser det imorgon och det har gått två veckor nu

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino, and when exactly did you send the most recent one?
• Have any of your documents been reviewed and approved by the casino yet?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I collected my winnings without a bonus and mostly I bet on live bets.

last week I sent the bank statement because they wanted it but it still hasn't reviewed it

Hej jag samlade mina vinster utan bonus och för det mesta bettade jag på livebet.

förra veckan skickade jag kontoutdrag för dem ville ha det men det har fortfarande inte granskat det

Thank you for your response. If you have more records of your conversations with customer support (either chat transcripts, screenshots, or emails), kindly forward them to me at [email protected]. Thank you for your cooperation.

Dear Mustafaismael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru