SlotLords Casino - Вывод средств игроком был задержан, а выигрыш вычтен.

I’d received a bonus of $18 that I luckily turned into $1200 I had met the wagering requirements and saw in my wallet that the bonus money had been converted into real money that I could withdraw, when trying to withdraw the money I was told no because I had an "active bonus" this I was not aware of found this bonus and cancelled it, attempt two at withdrawal they said no because of the active bonus, when I spoke to the support I was told to request the withdrawal again as no active bonus is showing on my account and was assured I had met the wagering requirement and it would not effect my withdrawal, when attempting for the third time I was told I could only win a certain amount and they deducted $1000 from my real money account, when I spoke to the support one of them claimed I had money "I wasn’t allowed"

so why would this money show in my REAL money account in the first place and let me withdraw just to be told I’m not allowed it, I feel totally misled and lied too by the staff who assured me my withdrawal would be a success. This is a technical error on slot lords behalf and needs to be resolved as they owe me that money I have screen shots of all the conversations.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please advise on your deposit history in this casino?
• Have you successfully completed the full KYC verification at SlotLords Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Dear Harzza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru