SlotLords Casino - Запрос игрока на вывод средств задерживается.

Hello everyone,

After several attempts to withdraw my winnings, including the wagered bonus and a verified account, the withdrawals were repeatedly rejected with a request to try again. This happened a total of four times, but the money still hasn't been paid out.

They keep asking questions that have already been answered multiple times. I'm told to be patient and request the payout again.

I'm in contact with the casino via email, but I just can't access my money.

I'd be happy to send you the entire email history between me and the casino.

I ask for your support in this matter.

Thank you in advance!

Best regards

Lennart

Hallo zusammen,

nach mehrmaligen Versuchen mein gewonnenes Geld mit umgesetzten Bonus und verifiziertem Account auszuzahlen, wurde dies immer und immer wieder abgelehnt mit der Bitte die Auszahlung nochmal neu zu tätigen. Dies ist insgesant viermal passiert, jedoch wurde das Geld immernoch nicht ausgezahlt.

Es werden immer wieder Dinge gefragt, die schon mehrmals beantwortet wurden. Ich solle mich gedulden und die Auszahlung erneut anfragen.

Ich bin per Mail mit dem Casino in Kontakt, doch komme einfach nicht an mein Geld ran.

Gerne schicke ich Ihnen den gesamten Mailverlauf mit mir und dem Casino.

Ich bitte um eure Unterstützung in diesem Fall.

Vielen Dank im Voraus!

Mit freundlichen Grüssen

Lennart

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lennart,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawals.

To better understand the situation, could you please clarify the following:

• What is the total amount you are currently trying to withdraw?
• Has the casino communicated any specific reason why your withdrawal requests were rejected?
• Could you please share the relevant email communication between you and the casino regarding the rejected withdrawals?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Lennyyking,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Lennyyking,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru