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On July 16, 2026, I requested a withdrawal of 3.29854470 ETH from my account. The funds have been held in a pending state for over two days.

When attempting to resolve this through customer support, the casino has repeatedly changed its story. Email support claims the transaction is blocked by a third-party payment provider outage, while live chat logs state the account is undergoing an AML/Security check.

The support team has repeatedly refused to escalate my ticket to a supervisor or provide a consistent explanation for why these funds are locked. I have played completely within the platform's terms and conditions, and I am requesting the immediate manual broadcast of my crypto withdrawal. I will provide full screenshots of the conflicting support logs in the next step of this complaint.

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Dear Jukedxx99xx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jukedxx99xx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jukedxx99xx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.