Spinalto Casino - Игрок еще не получил свой выигрыш.

Hello, I am making a complaint because I dont think I will be getting my winnings. made 9 deposits of 50 euros. Played until it was around 7700, but now I want to withdrawal it and first they canceled it because of technical issues. Now I am not sure whether they really will uphold to pay out the money. Ive mailed and contacted live support and they said everything will be fine. but it doesn't feel right. I did all the verification. Also when I asked them multiple times if my account is fully verified, they said YES. My new withdrawals are now pending for one day but I think the same will happen again so that's why I am already making a complaint.

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Dear Bjornnichols,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bjornnichols,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla