Spinania Casino - Внесение депозита игроком задерживается.

I paid 20 euros to https://921spinania.com/it/activities

casino and for 12 days it has been pending or cancelled they tell me I sent all the checks but they do not release the 20 euros but they do not arrive to me

Ho versato 20 euro in https://921spinania.com/it/activities

casinò e da 12 giorni è in attesa o annullato mi dicono ho mandato tutte le verifiche ma non mi sbloccano i 20 euro ma a me non arrivano

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear salvatorerand26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra