Spinboss Casino - Вывод средств игрока задерживается.

Good evening, on July 2, 2026 I made my first withdrawal at spinboss casino. I won 1500 euros and for about a week they told me that my withdrawals are being processed and are in the financial department. After they asked me to get some identification I have sent my papers via email and in the chat, but for some reason they want us to do it through an application they have which does not have a place for me to send the papers to them. And today we talked and they said they would send us an email and they never did. I hope you can help with my situation.

Καλησπέρα, στις 2 Ιουλίου 2026 έκανα την πρώτη μου ανάληψη στο casino spinboss. Εχω κερδίσει 1500 ευρώ και για καμιά εβδομάδα με λέγανε ότι οι αναλήψεις μου ειναι σε επεξεργασία και ειναι στο οικονομικό τμήμα. Αφού με ζήτησαν να λάβω λαι ταυτοποίηση εχω στείλει τα χαρτιά μου μέσω ιμειλ και μέσα στο τσατ, αλλα για κάποιο λόγο θέλουν να το κάνουμε μέσω εφαρμογή που έχουν το οποιο δεν έχει μέρος ώστε να στείλω τα χαρτιά σε αυτουσ. Και σημερα μιλήσαμε και μας είπαν θα μας στείλουν μειλ και δε στείλανε ποτέ. Ελπίζω να μπορέσετε να βοηθήσετε στην κατάσταση μου.

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Dear Alexios,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Alexios,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alexios,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla