SpinKing Casino - Депозиты игроков остаются незачисленными.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used the same payment method for all of your deposits?
• Do the deposits appear as completed or processed in your casino transaction history?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

A) I don’t always use the same payment method, but yes, for the two deposits in question I did. I used payID/direct bank transfer/osko.

B) Yes, in the sense that they’ve been processed, but no, they haven’t accepted the deposits or credited either deposit to my account (you can see that they’ve been rejected) if you look at my casino history.

C) I’ll send you screenshots of the live chat.

Thank you for your response. Unfortunately, I have not received the communication between you and the casino. Could you please check again? Additionally, could you please advise what email address have you used?

I look froward to your reply.

Dear sopia16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru