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Payout is delayed and there were no free spins for the welcome bonus despite repeated requests. Then I should receive 50 free spins for the silver status, these were not activated either. Conclusion this casino is kidding its players

Auszahlung wird rausgezögert.Freispiele für Willkommensbonus gab es auch nicht trotz mehrmaliger Nachfrage. Dann sollte ich 50 Freispiele für den Silberstatus erhalten auch diese wurden nicht freigeschaltet. Fazit dieses Casino verarscht seine Spieler

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to [email protected]. Additionally, please attach all the relevant communication between you and the casino.

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.