Spinsy Casino - Игрок еще не получил свой выигрыш.

I'm constantly being fobbed off with the same old AI platitudes. There are problems with the finance department's system. Another time, the finance department has to thoroughly check all payouts – security, etc. The AI ​​agents are absolutely useless. You can't get hold of anyone who can actually help you. The irony: 14 days earlier, I received €200 in winnings from another game after just 5 days. No problem at all.

Werde ständig vetroestet mit den bekannten KI-Floskeln. Es gibt Probleme mit dem System der Finansabteilung. Ein anderes Mal Die Finanzabteilung muss alle Auszahlungen genau prüfen - Sicherheit- usw. Die KI-Agenten helfen null. Man bekommt keinen adäquaten Ansprechpartner. Der Witz: 14 Tage vorher erhielt ich nach 5 Tagen 200 € Gewinn von einem anderen Spiel. Ohne Probleme.

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Dear Schnuki23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Schnuki23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi everyone, thank you so much for your support. I just won! Best regards, Schnuki

Hallo zusammen, vielen lieben Dank für die Unterstützung. Habe soeben Gewinn erhalten. Beste Grüße, Schnuki

Dear Schnuki23,

Thank you for your update, and congratulations!

Could you please confirm whether your withdrawal has now been successfully received?

If so, would you like us to mark this complaint as resolved, or is there still an issue that you would like us to investigate further?

I look forward to your reply.

Karla

Dear Schnuki23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Schnuki23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla