Spinsy Casino - Учетная запись игрока закрыта, а средства заблокированы.

Good morning, I was retiring at the casino until yesterday, and today when I went to log into the account it was being analyzed and blocked. I'd like to know how I'm going to receive the amounts that have been blocked.

Bom dia, estava aposentando no cassino até no dia de ontem, e hoje quando fui entrar na conta ela estava em análise e bloqueada. Eu queria saber como irei receber os valores que ficou preso.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, yes I played live casino and also sports. I didn't do the verification because I was still betting, and when I realized I was blocked, they haven't asked for verification yet. I sent them an e-mail to find out why, but I haven't received any answers yet.

Olá, sim joguei cassino ao vivo e também em esportes. Não fiz a verificação pois ainda estava apostando, e quando percebi fui bloqueado, ainda não solicitaram a verificação. Enviei um e-mail para eles para saber o motivo, mas ainda não recebi nenhuma respostas.

Dear Player,

Thank you for your reply.

Is there any chance that someone from your household or using the same IP also created an account at this casino?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Good morning, negative I live alone in my house so this is unlikely to happen. I'll send you the conversation by e-mail, but they haven't replied much.

Bom dia, negativo eu moro sozinho em minha casa então é improvável isso acontecer. Irei mandar a conversa pelo e-mail, mas eles pouco me responderam

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Hello, I also bet on casinos, slot machines to be exact.

Olá, eu apostei em cassino também, pra ser exato caça-níqueis.

Dear elifazgui,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Spinsy Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Spinsy Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear elifazgui,

We kindly inform you that we are checking the matter with the relevant department and we will have updates for you at the nearest time.

Thank you for your patience and understanding.

Best regards,

Spinsy Team

Hello everyone,

thank you, Spinsy Casino, for the update.

I will wait for your findings. Please provide a detailed explanation once the review is completed so we can move this case forward.

Thank you for your cooperation.