Spybet Casino - Вывод средств игроков задерживается.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

In any case, a huge thank you for the Guru Community.

Question 1.) Correct, no successful withdrawal. Unfortunately, I keep getting put off, saying the finance department is very busy at the moment...! They simply haven't paid for about a month.

Question 2.) According to the site (see image 1), I don't need KYC verification. I assume that's because I deposited with Visa.

Question 3.) I had a bonus, which I have used and is now available for withdrawal (Image 2).

Auf jeden Fall einen riesen Dank für die Guru Comminity .

Frage 1.) richtig,Keine erfolgreiche Abhebung.Leider werde ich immer und immer vertröstet und es wird gesagt die Finanzabteilung hätte momentan viel zu tun...! Die bezahlen einfach seit ca. 1 Monat nicht.

Frage2.) KYC-Verifizierung braucht ich nicht laut der Seite(siehe Bild 1) .Weil ich mit Visa eingezahlt habe ,vermute ich mal.

Frage 3.) Ich hatte einen Bonus,was ich aber umgesetzt habe und zur Auszahlung frei ist(Bild 2).

Thank you for your reply. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

I am happy to hear that! Hopefully, you will receive the remaining winnings soon. Please keep me updated. Thank you very much.

Hello Kristina,

From August 23, 2025 to August 25, 2015, I made three more withdrawals (3 x 500 euros). Nothing has been transferred to date. I wanted to let you know. Thanks for the help.

Greetings Kuto

Hallo Krisitina,

vom 23.08.2025 -25.08.2015 wieder 3 Auszahlungen (3x500 Euro)getätigt.Bis heute wurde nichts überwiesen.Ich wollte es euch melden .Danke für die hilfe.

Gruß Kuto

Still no news? Have there been any updates since your last message?

Hello Kristina,

Sorry, I've been a bit busy. I received the three payouts from August 23rd to August 25th, 2025. I've now requested three more payouts from September 12th to September 15th, 2025. I've been waiting for them for about two weeks. No response yet.

Thanks again .

Greetings kutomehmet

Hallo Krisitina,

sorry ich war ein bisschen beschäftigt.Die 3 Auszahlungen vom 23.08.2025 -25.08.2015 habe ich erhalten.Ich habe jetzt nochmal 3 Auszahlungen beantragt vom 12.09.2025-15.09.2025 .Auf die warte ich auch seit ca. 2 Wochen.Bis jetzt keine Raktion.

Danke nochmal .

Gruß kutomehmet

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kutomehmet,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spybet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Kutomehmet,

Thank you for reaching out. We would like to inform you that we are currently reviewing your request.

We kindly ask for your patience as we work to process the withdrawals as promptly as possible.

Thank you in advance.

Best regards,

Spybet Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kutomehmet,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila