Stake Casino US - Игрок потерял деньги из-за сбоя сайта.

I put a 5k bet on crash and as soon as I went and placed the bet it instantly crashed and the whole website went down and I lost the money. I did everything I could to get it back sent them an email and tried to make a claim.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the $5000 bet you made been deducted from your gaming account, or has this bet not been accepted at all by the system? Was the bet recorded in your game history?
• Could you please share with me the evidence you sent to the casino (game history, screenshots, chat history), along with the casino's responses to your inquiries? My email is [email protected]
• Have you experienced any similar issues in this casino before? Have you made previous bets in this game of similar value?

Thank you in advance for your reply.

Best regards,

Tomas

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I sent you an email and photo evidence

Thanks for your reply.

I apologize; however, we are unable to confront the casino regarding the issue based on the evidence you provided.

If there is any other supporting evidence, don't hesitate to share it with me; otherwise, we won't be able to confront them.

Looking forward to your reply.

Dear Collywally,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru