StakeJoker Casino - Внесение депозита игроком задерживается.

I made a deposit about two weeks ago with this website stakejoker using crypto mind you, it has not got put on my account. I have contacted customer service multiple times through my email. And that's going as far as writing them on their social media accounts as well my Issue has not been resolved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StakeJoker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Attila

This was my first deposit here is my transaction hash and there deposit address and my receipt from my wallet i purchased the crypto from and Sent it through

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue as well? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

They finally got in touch with me I told them I don't Wana play there game now I just want my money back because I don't trust that I'll be able to withdraw any winnings if I won so they refunded me

Thank you for the update. I’m glad to hear that the casino has refunded your deposit.

Could you please confirm whether we can now consider the issue resolved and close the complaint?

Best regards,

Attila

Dear Gabbsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru