SupaBet Casino - Игрок считает, что вывод его средств задерживается.

Hello, I requested a withdrawal almost a week ago and haven't received it. I'm trying to draw some attention to this because I have a feeling the delay is intentional, so gamblers lose even more money. I mean, why are deposits processed so quickly?

Hallo, ich hab fast seit einer Woche eine Auszahlung beantragt und diese nicht erhalten. Hiermit versuche ich etwas Aufmerksamkeit zu erregen, weil ich das Gefühl habe, dass die Verzögerung mit Absicht ist damit Zocker noch mehr Geld verlieren. Ich meine warum sind Einzahlungen so schnell?

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Dear Gabriel069,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No verification was required for my account and I did not use any bonus.

Für mein Konto war auch keine Verifizierung notwendig und ich habe kein Bonus benutzt.

I now have 20,500 euros in my gaming account and have requested 3 withdrawals of 500 euros each:

1. Payment requested on December 27, 2025
2. Payment requested for December 28, 2025
3. Payment requested on December 29, 2025

Unfortunately, I keep being told that the payments should be made very soon, and unfortunately the promised 3 working days have been significantly exceeded.

Furthermore, I have already made 5-7 withdrawals during the month of December, which were processed and paid out within a maximum of 4-5 days, but at this rate it will feel like it will take a year until I can withdraw over 20,000 euros!

Mittlerweile habe ich 20500 Euro auf dem Spielkonto und 3 Auszahlungen in Höhe von 500 sind beantragt:

1. Auszahlung am 27.12.2025 beantragt
2. Auszahlung am 28.12.2025 beantragt
3. Auszahlung am 29.12.2025 beantragt

Leider werde ich immer nur dadurch vertröstet, dass die Zahlungen sehr bald erfolgen müssten und leider wurden die versprochenen 3 Werktage deutlich überschritten.

Außerdem habe ich im Laufe des Monats Dezember bereits schon 5-7 Auszahlungen vorgenommen, die nach maximal 4-5 Tagen bearbeitet und ausgezahlt wurden aber bei diesem Tempo wird es gefühlt ein Jahr dauern bis ich über 20000 Euro auszahlen kann!

I keep getting replies saying everything is fine and verified. But apparently there's still a delay, and I'm starting to get really desperate. I only played at supabet1.com because of its good reviews here.

Ich bekomme dann immer solche Antworten, dass alles in Ordnung ist und alles verifiziert ist. Aber es ja anscheinend trotzdem eine Verzögerung gibt ich bin mittlerweile echt am verzweifeln. Ich habe auch nur bei supabet1.com gespielt aufgrund seiner guten Bewertung hier.

Here is my current data on the payment requests as a screenshot:

Das sind meine aktuellen Daten zu den Auszahlungsanträgen als Screenshot:

Dear Gabriel069,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gabriel069,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila