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I'm trying to get my money but the casino tells me that due to the volume of withdrawals from all players there is a slight delay while the withdrawal should have been made within 3 working days and now it is the 5th. I also have a second withdrawal request of 500 euros which was made on 24/4/2026 and this too despite the 3 working days I have not received this either. So a total of 950 euros that I have not received. Can you help me get my money? If I had seen the reviews on the websites for this casino I would not have played there my money is delayed for everyone

Προσπαθω να παρω τα λεφτα μου αλλα μου λενε απ το καζινο οτι λογου του ογκου των αναληψεων ολων των παικτων υπαρχει μια μικρη καθυστερηση ενω η αναληψη θα πρεπε να ειχε γινει εντος 3 εργασιμων ημερων και πλεον ειναι η 5η.Επισης εχω ενα δευτερο αιτημα αναληψης των 500 ευρω το οποιο εγινε στις 24/4/2026 και αυτο επισης παρα το περας των 3 εργασιμων ημερων ουτε αυτο το εχω λαβει.αρα συνολο 950 ευρω που δεν εχω λαβει.μπορειτε να με βοηθησετε να παρω τα λεφτα μου; Αν ειχα δει τις κριτικες στις ιστοσελιδες γιαυτο το καζινο δεν θα επαιζα εκει τα λεφτα μου καθυστερουν τις αναληψεις σε ολους

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Dear spirosxiniga,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

While I should have received my money within 3 business days, as the casino says, there is a delay and the support team does not tell me the specific dates when I will receive it, they do not know, and they also do not allow me to contact the financial department. And they already owed me 450 from my previous withdrawal request. Help me. All the sites with casino reviews have 1 star in terms of withdrawals. They are all delayed. It is a general phenomenon that they are scammers.

ενω επρεπε να εχω λαβει τα χρηματα μου εντος 3 εργασιμων ημερων οπως λεει το καζινο υπαρχει καθυστερηση και στο support δεν μου λενε συγκεκριμενη ημερομηνια που θα τα λαβω δεν γνωριζουν επισης δεν μου επιτρεπουν να επικοινωνησω με το οικονομικό τμημα.και ηδη μου χρωστανε 450 απο το προηγουμενο αιτημα αναληψης μου.βοηθηστε με σε ολα τα site με reviews απο καζινο εχουν 1 αστερακι σε οτι αφορα τις αναληψεις σε ολους καθυστερουν ειναι γενικο φαινομενο οτι ειναι scammers

Dear spirosxiniga,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I got all my money

Dear spirosxiniga,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru