SupaBet Casino - Вывод средств игроку задерживается.

Hello,

I have been waiting for 10 days for my payouts of 1500€. I have contacted customer service several times and I am repeatedly told that the finance department has so much to do.

Hallo,

ich warte seit 10 Tagen auf meine meine Auszahlungen im Höhe von 1500€ Kundenservice mehrfach kontaktiert immer wieder werde ich vertröstet das die Finanzabteilung so viel zu tun hat

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Stefan1387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I still haven't received a single euro

Hallo ich habe weiterhin keinen Euro erhalten

Thank you for your response.

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Yes, I already received some cash. But now I'm getting nothing.

Ja habe ich schon kal was ausgezahlt bekommen. Nur jetzt kommt gar nichts mehr

I'm sorry to hear that. To move forward and assess your situation accurately, I need a bit more information from you:

• Did you accumulate your winnings with or without a bonus?
• What types of games did you play — slots, live casino games, or sports betting only?
• Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?

Dear Stefan1387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.