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TikiTaka – €490 withdrawal delayed far beyond stated 3 working days

Hello Casino Guru Complaint Team,

I am requesting your assistance regarding a €490 withdrawal from TikiTaka Casino.

I requested the withdrawal on 21 August friday night 2026. TikiTaka states that withdrawals should take a maximum of 3 working days, but I still have not received my funds. It is now 31 August, meaning I have been waiting 10 calendar days.

I have contacted TikiTaka Live Support repeatedly throughout this period. I have received numerous assurances that my withdrawal was being processed, that Finance had been informed, that it had been prioritized and that it would be completed "shortly" or "very soon".

After repeatedly asking for a concrete explanation, I was told that there had been a backlog in the withdrawal queue. Shortly afterwards, another agent told me that the backlog had been resolved, that everything was now good with my withdrawal, and that I should receive my money very soon.

Despite this, I still have not received my €490.

I was also told that the situation was an "irregular situation", that Finance had been contacted urgently and that Customer Support could only continue reminding Finance about my withdrawal.

The explanations I have received have therefore been inconsistent, while nobody has been able to provide me with a clear current status or a concrete payment timeframe.

I have repeatedly asked TikiTaka:

- What is the exact current status of my €490 withdrawal?

- Has it actually been approved and released for payment?

- What is currently preventing the funds from being released?

- When will the payment actually be made?

I have not received clear answers to these questions.

I have screenshots of the complete conversations with TikiTaka Support, including the different explanations I was given, as well as the written responses from their complaints/support departments. I have also submitted a formal complaint directly to TikiTaka and contacted external parties regarding the matter.

I am not claiming that TikiTaka has refused to pay me. My complaint is that the withdrawal has gone far beyond their stated processing timeframe and that, despite numerous contacts with support, I still cannot get a clear explanation or concrete status.

I am requesting Casino Guru's assistance in getting TikiTaka to release my €490 withdrawal and provide a clear explanation for the delay.

I can provide the complete chat history, screenshots and correspondence as evidence.

Kind regards,

[redacted]

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Dear Jb098,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jb098,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean