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I did win money my account was fully verified I sent them around five email every day. They always respond back to me with the same answer which is my documents has been received and Ben sent to the relevant department as soon as we hear back from the relevant department we will let you know we would ask you to be more patient and then I would call them and then they will read the same statement for me. I asked them if I can provide them any paperwork any paystub‘s any approval of status any proof of employment any proved they want me to prove for them just to know what’s going on they would not tell me I even asked him. Why did you guys flag me? Why did you guys doing this like what is going on and then they never answered me so I’m so frustrated and I even emailed them saying that, but I saw this and I’m hoping that can help.

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Dear MohamadAlsayed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No thats not Normal its not Bank wire also the Withdrawal is mot even processing and my account states am fully verified but customer service say am not i offer led to provide any docs they never even ask me to provide they cant tell me what is going on

now i agree if they proceed the withdrawal and it’s completed it may take time to wire to the bank but they are mot even processing it

THEY ARE NOT APPROVING THE WITHDRAWAL

Dear MohamadAlsayed,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear MohamadAlsayed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru