Turbo Wins Casino - Выигрыш игрока был конфискован.

Hello, I would like to contact you because the casino deprived me of my winnings, 11 thousand euros. I registered there on January 11, 2026, and made a deposit of 1000 euros! I made the deposit from my crypto wallet, but then lost the real balance on a large bet. I mainly used the bonus money at 4 euro bets, as required by their terms and conditions. I managed to win more than 15 thousand euros after wagering the wager. I played a little at a high bet and placed a withdrawal of 4000 euros. I was asked to go through verification, which I successfully passed! I received my money, almost immediately after I received an SMS on Gmail that I needed to go through verification again. I passed it. They wrote to me on Gmail that verification was successful, but an hour later I received an SMS that I needed to go through verification again! I wrote that I had already passed it. Verification! To which I received the answer that I still need to go through it. I went through it again and today I'm receiving messages from them on Gmail saying I've been deprived of all the funds I won! Help me sort this out.

здравстуйте хотела бы к вам обратится казино лишила меня выгранных денег,11тысеч евро казино turbowins.com я зарегистрировалась там 11января 2026 внесла депозит в размере 1000 евро!депозит делала со своего крипто кошелька,проиграла реальный баланс по большой ставке потом,бонуссные деньги я крутила в основно по 4 евро,так требует их условия у меня получилось выграть больше 15 тысяч евро после отыгрыша веййджера я поиграла немного по большой ставке и поставила 4000 евро на вывод мне попросили проити верификацыю я ее успешно прошла!получила свой деньги,почти сразу после получила на г маил смс что верификацыю нужно проити повторно я прошла,мне написали на гмаил что верификацыя поидена успешно,через час приходит смс что нада проити верификацыю по новой!я написала что уже проходила верификацыю!на что получила ответ что всеравно нада проити,я опять все прошла и сегодня от них получаю сообшения на гмаил что меня лишили всех выгранных средст!помогите разобратся в ситуацыи

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions for clarification.

• Could you please send me a link to, or a screenshot of, the bonus you activated and played with?
• Which games did you play while the bonus was active?
• Could you kindly specify which documents you were asked to provide for verification, and whether all the documents you submitted have been approved by the casino?
• What reason did the casino provide for the confiscation of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika