VegaZone Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

I initially deposited €10 and played, it didn't ask me for any identification file, then I withdrew money from a game and made a withdrawal and proceeded to identification and then they blocked my account and sent me an email that my winnings were confiscated.

εβαλα στηβ αρχη 10€ και επαιξα δεν μου ζητησε καποιο αρχείο για ταυτοποίηση, μετα εβγαλα χρηματα απο ενα παιχνιδι και εκανα αναληψη και προχώρησα στην ταυτοποίηση και μετα μου αποκλείσανε τον λογαριασμο και μου εστειλαν email οτι τα κερδη μου κατασχέθηκαν

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that the verification hadn't been completed before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina