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The casino is not respecting withdrawal times. They were extending the maximum withdrawal amount of €700 to three days, and now the latest withdrawals are not being processed within the 72-hour maximum they promised. I have sent them several messages and emails, but they are ignoring me. I urge you to help me with this issue or inform the casino. Awaiting your response, sincerely, Manuel Asensio Vicedo

El casino no respeta los tiempos de retiro, alargaban hasta el tercer dia los 700 euros que se pueden retirar como maximo, y ahora los ultimos retiros no cumplen el plazo de 72 horas maximo a los que se comprometen, les he mandado diversos mensajes y mails pero hacen caso omiso , ruego me ayuden en este caso o se lo hagan saber al casino, a la espera de su contestacion, atentamente : manuel asensio vicedo

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Dear manelas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Do you have access to your account?
• Could you please clarify the exact date when you requested the withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean