VipLuck Casino - Запрос игрока на закрытие аккаунта задерживается.

The casino refuses to close my account. After several chat conversations, I was promised that support would contact me to close my account.

For three weeks now, I have been unable to block my account.

Casino möchte mein Konto nicht schließen. Nach mehrmaligen Gespräch mit Chat wird mir versprochen, dass sich der Support bei mir melden wird um mein Konto zu schließen.

Seit 3 Wochen wird es mir nicht möglich gemacht mein Konto zu sperren.

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Dear Grimm,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards

Petra