Wageon Casino - Депозиты игроков были конфискованы.

Hello,

I made deposits to this casino via Revolut. The money did not arrive immediately as stated. It took several hours, which was very frustrating. For this reason, I closed my account in the belief that the missing deposits would be returned to my Revolut account.

However, they did not return to my bank account but instead appeared in my gaming account the following day. The casino refuses to refund the money and says that it is my own responsibility.

Are casinos under a Curaçao license allowed to act like thieves?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many deposits did you make into this casino?
• Did you play any games using these deposits, or were none of them credited to your account before you decided to close it?
• How did you close your account? Did you request the closure through customer support? If so, what reason did you provide for requesting the account closure?
• Would it be possible to reopen your account so that you could wager the deposits, which is a standard anti-money laundering (AML) requirement in online casinos?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jolle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru