WestAce Casino - Учетная запись игрока остается открытой, несмотря на запрос о закрытии.

Dear Casino Guro Team

After contacting them several times about my gaming addiction, my account hasn't been closed. I've suffered significant losses. Instead of closing my account, I keep receiving loyalty bonuses. Please help!

Sehr geehrte casino guro Team

Nach mehre mal anschreiben wegen spiel sucht süchtig wird mein Account nicht geschlossen habe erheblichen Verlust erlitten anstatt Account zu schließen bekomme ich andauern Loyalität bonus bitte um Unterstützung

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with WestAce Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila