WildnGo Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

First time I was register with wildn'go.live that's is partner with spinex.live casino.

I made my first deposit that's was $300 and than I lost so I make a second one than I keep getting free spin and free spin so I change the bet higher and higher and keep getting free spin the machine was alive keep winning up to $4500 and collect it $4000 but the money after that's can't withdraw cause they told me that's they system have pick up a pattern move by me, and that's is so bullshit they try to tell me that's I was cheat. But any way at the end they kick me out from they casino and also ban me immediately and told me there is nothing for me can do about it or even to negotiate with my winning. So please everyone out there don't ever play at that's casino. Wildn'go.live,spinex.live and they partner.

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Dear Cancer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the online casino. In order to assist you better, I have a few questions to clarify the situation:

• Can you provide the exact date and time when you made your deposits and withdrawals?
• What specific game strategies/patterns were given to you by the casino for the ban?
• Did you receive any communication from the casino after you attempted to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Cancer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru

Dear Cancer,

Based on the additional documents you have provided, we have decided to reopen your complaint.

To proceed with the case, could you please elaborate on my previous questions and provide the requested details in my previous message?

To clarify, which specific game strategies/patterns were given to you by the casino for the ban?

This will help us better understand the situation and move forward with the investigation.

Thank you in advance for your cooperation.