WinLegends Casino - Вывод средств игрока задерживается.

I won a large sum but when I want to withdraw money they say the maximum is 500 euros per withdrawal and it is individual, depending on how you play. But in the chat they said 1000 euros per withdrawal. S

Then they urge me to be active so I can withdraw larger amounts. And now the money is gone because they are cash and I can't have money in my gambling account.

Jag vann en stor summa men när aj ska ta pengar så säger dom att de max är 500 euro per uttag och de är individuellt, beroende på hur man spelar . Men i chatten sa dom 1000 euro per tag . S

sen uppmanar dom mig att vara med aktiv så ja kan ta ut större belopp . Och nu är pengarna slut För dom är kassa och jag kan ej ha pengar på spelkonto

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pojkennn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They told me to play so I could get higher withdrawals. Fucking insane , and everything was good . I was verifyfied and so. BUT PUSH ME TO PLAY

Dear Pojkennn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Pojkennn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru