WinPlace Casino - Запрос игрока на закрытие аккаунта не был обработан.

🚨 PEOPLE, PLEASE INVESTIGATE WINPLACE IN YOUR OWN COUNTRY 🚨

I am asking everyone who has had problems with WinPlace to check the laws and gambling regulations in your own country and find out whether WinPlace/Fortaprime was legally allowed to offer gambling services to you.

If you believe your rights were violated or that you lost money through an unlicensed gambling operation, consider contacting a lawyer and your local authorities or court to find out whether you can take legal action.

We should not stay silent.

In my case, I explicitly asked WinPlace to close my account because of my gambling problem. My request was not handled promptly, and WinPlace themselves acknowledged that this was not handled "as promptly as expected."

I have also investigated the company behind WinPlace:

Fortaprime S.R.L.

Costa Rica

Company registration: 3-102-891738

The Dutch Gambling Authority (KSA) has already taken enforcement action against Fortaprime and imposed a €1,795,000 fine in connection with unlicensed online gambling activity.

I am not claiming that this particular KSA decision was against WinPlace itself. I am asking players to look at the facts and investigate for themselves.

If you have had similar experiences, save everything: emails, screenshots, deposits, withdrawals, account history, requests for self-exclusion/closure and all communication with WinPlace.

Potentially serious issues involving consumer protection, responsible gambling and players' rights should not simply be ignored.

Let's share information, support each other and, where appropriate, take lawful action together.

If you are affected, don't just complain here — check what legal options exist in your own country and report the matter to the competent authorities.

⚠️ Please think carefully before depositing any more money.

Let's unite, document what happened and make sure these complaints are properly investigated.

I will ask for all my Money to get back!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Firstly, please note that at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

However, if you believe that you are eligible for a refund of your lost deposits due to a failed self-exclusion, we may be able to assist you. Would you be so kind as to forward me the account closure requests that you sent to the casino, along with the casino's responses? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Simudin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru