Winshark Casino - Вывод выигрыша игрока задерживается.

I have been waiting for 12300kr since Wednesday - unfortunately the casino is constantly pulling my verification despite submitting account statements, documentation of deposits and card pictures - they stop responding to my inquiries - unfortunately the waiting time has now made me cancel many withdrawals so my amount is currently down to 3500kr for withdrawals that have been waiting since Wednesday and I don't think it's fair that they keep pulling withdrawals so I risk having the last ones canceled and playing them up - I just want my account closed with them when they have paid out my money... It's not fair that you are just ignored

jeg har ventet på 12300kr siden i onsdags - desværre trækker casino konstant min vertificering trods indsendelse af konto udtog , dokumentation for indbetalinger og kort billeder - de stopper med svare på mine henvendelser - desværre har ventetiden nu gjort jeg har annullerede mange udbetalinger så mit beløb pt er nede på 3500kr til udbetaling der har ventet siden i onsdags og jeg synes ikke det rimeligt de trækker og trækker udvetalingen så jeg risikere få annullerede de sidste og spille dem op - jeg ønsker bare min konto lukket hos dem når de har udbetalt mine penge…. Det er ikke rimeligt at man bare ignoreres

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Dear Beflo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Beflo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean