Winum Casino - Учетная запись игрока закрыта без объяснения причин.

I was always winning and using the casino as livelihood especially for the Mines and dice and I was told to verify after placing my first withdrawal and my documents and profile got approved

an I was blocked, I asked for the reason and they ignored me for days

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Dear Maryam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. no I didn’t participate in any bonus
2. Yes I passed it
3. 10/05/2026

Dear Maryam,

Please provide the dates for the following details:

• when you registered
• when you requested for withdrawal
• when you sent documents for verification
• date when you received a confirmation, whether verification was successful or failed. Please post a screenshot of the verification results here.
• when your account was blocked. Please post relevant proof of account being blocked.

Could you please share with me any relevant communication with the casino? Send emails or chat transcripts to my email at [email protected] or post screenshots here.

I can't remember when cause my account was blocked, but it was mast month im not sure of the exact date, im sure on the 19th of April if I can remember 

2. 25th of April

3. 26th April

27

You mentioned that you requested your first withdrawal before your account was blocked. Could you please clarify the exact amount and whether you successfully received the money?

You mentioned that your documents were approved before account closure. Please post a screenshot of the verification results or email confirmation from the casino.

Also, the screenshots you posted in your previous message are too small and become blurry if I enlarge them. Could you please forward relevant communication to [email protected] instead?

Thank you. I appreciate your assistance.

Dear Maryam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.