Won66 Casino - В учетной записи игрока обнаружены расхождения в начисленных бонусах и скидках.

I have been playing at won66 since mid April full time after there migration promotion at the start it was all Rosie. Things are being honoured like your cashback bonus the rebate and also the weekly when lost rescue bonus now I started noticing things are changing as the more money I was putting in depositing in a new definitely cause I used to play 24 seven that there’s something going on in regards to rebates for coming short changed. I’ve definitely been reaching wagering and all that kind of terms and conditions because I’ve got over 1 million points on my Profile. I’m a VIP8 now I’ve asked about a day that I missed a rebate and which one I was entitled to for the daily rebate and I didn’t receive it. I had a massive win that day and I was like well don’t I get the rebate for yesterday and she said yeah you do anyway that made me look into my profile even more. I started noticing things like a platform. I don’t play that had no point accumulations which will void all rebates in the amounts that you’re entitled to. I was getting short change. I deposited a crazy $8000 one day and got bonus rebate or whatever which was nothing close to what it should’ve been so I just investigate and investigated and then I’ve got all the evidence in the world. That statements are two different statements on per area so you got the VIP area where you can see what your gameplay is and then you got a statement area on your actual account where you can have a look as well and it wasn’t adding Up. They refuse to help me they this has been like five days now they’re saying they’re still investigating and I’m giving him the clear evidence in the world what the issue is and they know what it is. They just stalling because I feel that they’re trying to fix up the account somehow that’s still gonna tell me that there’s nothing wrong with it. I’m seriously frustrated because I’ve been there for since April mid April and I’ve spent over $70,000 on a VIP I’ve done everything right by them. I deposited every single day crazy amount of money you’ll see and they don’t give a [Redacted]. I just want my entitlement. I tried to organise with them and I try to speak to them. I’m getting [Redacted] answers. I’m getting them acting like they don’t know how to speak English at times when they do yeah it’s just weird. There’s a whole heap of evidence pointing to the fact that I wasn’t being honoured my righteous bonuses and the amounts are incorrect and they were ripping me off this whole time because my turnover was crazy high. Everything was valid bats. The only reason why it’s not been counted as valid is cause they put it on a platform that I don’t even never play in my life being hot dog and 5G two platforms I’ve never touched ever and I’ve asked and asked for the game provider statements they won’t give it to me and they just keep turning around saying the investigating it’s [Redacted] like I’ve not done anything wrong by them and I’m getting treated like an animal. I’m stupid. I’ve got evidence of everything. I don’t know. It doesn’t fit. There’s a lot there that I have I also got some legal advice from a friend is Lawyer and I don’t want to get into it involved with that stuff. This is my only option of trying to fix it and resolve it and have my money back.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila