Wonder Luck Casino - Аккаунт игрока заблокирован, средства заморожены.

My account has been suspended since February 8th, and I don't know the reasons, nor can they tell me the causes through the online chat.

I have €800 being held.

They haven't asked me for any documentation for KYC, they just tell me they'll inform me by email.

Desde el día 8 de febrero tengo mi cuenta suspendida desconociendo los motivos y desde el chat online no me dicen las causas.

Tengo 800€ retenidos.

No me han pedido ninguna documentación para Kyc, solo me dicen que ya me informarán por correo electrónico

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear beruco-26,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve experienced. Please allow me to ask you a few questions so that I can fully understand the situation.

• Could you please specify which games you focused on (slots, live casino, sports betting, etc.)?
• Did you accumulate your winnings with or without an active bonus?
• Could you confirm which payment methods you used to deposit money into the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

I've gambled almost everything on sports betting and very little on casino games.

My withdrawal and deposit method was always through the MiFinity wallet.

I haven't used any bonuses, not even the welcome bonus.

He jugado casi todo en apuestas deportivas y muy poco en casino.

Mi método de retiros y deposito fue siempre por billetera MiFinity.

No he usado ningún bono, tampoco el bono de bienvenida

Dear beruco-26,

Thank you for your reply and for providing the previous details.

Please understand that if you placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Unfortunately, since we do not have sufficient expertise or insight into this specific field of online gambling, we are not able to properly interpret the casino’s investigation results and/or their explanation, nor can we fairly judge this case.

This does not mean that we believe your complaint is unjustified. We simply do not have the necessary resources to evaluate this matter correctly. We would truly like to help, but at this time, it is not possible for us to proceed further.

After gathering all the necessary information, we are therefore forced to close this complaint. I am very sorry that we were not able to assist you with this issue. Please do not hesitate to contact us in the future if you encounter any problems with this or any other casino — we will always try our best to help.

While we cannot handle these types of complaints directly, I would like to provide you with specialized websites that may be able to assist you further:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.askgamblers.com/submit-complaint

I hope these resources will help you resolve the issue efficiently. Thank you for your understanding regarding the limits of our support in this area.

Best regards,

Petra