24CasinoBet - Выход игрока задерживается.

Hello everyone,

I requested a payout on 04/22/2023. To date, it is still in progress and I have not received any further information about my withdrawal. I am asking you to help me get my winnings. I have successfully verified myself for a long time.

Attached you will find my payment.

Best regards

glory story

Hallo zusammen,

Ich habe am 22.04.2023 eine Auszahlung beantragt. Bis heute ist sie in Bearbeitung und ich habe keine weiteren Informationen über meine Auszahlung erhalten. Ich bitte Sie mich dabei zu unterstützen, meine Gewinne zu bekommen. Ich habe mich schon sehr lange erfolgreich verifiziert.

Im Anhang finden Sie meine Auszahlung.

Mit freundlichen Grüßen

Glorystory

Hello glorystory,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thank you for your help.

I can't say since when I've been verified. I can't find it in my account either, but I can still ask support. I played with a bonus and wagered it.

I haven't discussed much with the casino and waited for the withdrawal until 21 business days were up and I still haven't received anything. Attached you will find a screenshot with my verification.

Best regards

glory story

Hallo, vielen Dank für Ihre Hilfe.

Seit wann ich verifiziert bin kann ich nicht sagen. Ich finde es auch nicht in meinem Account, aber ich kann noch den Support fragen. Ich habe mit einem Bonus gespielt und ihn umgesetzt.

Ich habe noch nicht viel mit dem Casino besprochen und die Auszahlung abgewartet bis die 21 Werktage vorbei waren und ich immer noch nichts erhalten habe. Im Anhang finden sie einen Screenshot mit meiner Verifizierung.

Liebe Grüße

Glorystory

Dear glorystory,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

The casino can reopen this complaint anytime.