7BitCasino - Аккаунт игрока заблокирован.

I have been playing 7bit casino for about 1month I have deposited about 100$ thru BTC. I have went through ALL the VERIFICATION steps. Have not had problems until tonight after making a deposit I was playing slots and all of a sudden it went to an ERROR screen telling me to close the tab. I did so and when I tried logging back in it said my account is disabled. I reached out to support and they told me my inquiry was sent to the proper department. One of the main reasons for using 7bit casino was because of the good reviews they have so I'm shocked that this is happening.

Hello jogarner99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you play with real or bonus money when the error occur? When was the last time you spoke to the casino and what was it about?

Please be sure to give the casino enough time to check the case as it happen only a day ago.

Looking forward to your answer.

Regards,

Nick

Dear jogarner99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear jogarner99,

Thank you for your review.

We are incredibly sorry to hear that you have faced with such a situation. However, your request was already processed yesterday, and you may keep playing on your account.

In order to prevent the repeating of this issue, we kindly ask you not to increase the miner's fee while making a deposit in the future, but wait until the transaction will be completed.

Thanks for your understanding!

Kind Regards,

7BitCasino