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Good day. I gave my cell phone to my 9-year-old daughter to watch videos, but she unintentionally played at the casino using the money from my Postepay account. Is there any way I can get my money back?

Buongiorno ho dato il mio cellulare a mia figlia (9anni) per guardare video invece ha giocato involontariamente al casinò con i soldi della mia Postepay , posso avere in qualche modo indietro i miei soldi ?

Hello Fede9714,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much money was spent exactly? When was the last time you spoke to the casino and what was it about?

Please note that it is basically impossible to prove your statement and the casino is not responsible for who played those games either you or your daughter.

Looking forward to your answer.

Regards,

Nick

Nick, yes my account has already been verified for quite a while, if I'm not mistaken since 2020, the sum that has been spent is around 2/300 euros, I have never spoken to the casino unless I remember

Nick, si il mio account è già verificato da un bel po' , se non erro dal 2020 , la somma che è stata spesa si tratta sui 2/300 euro , con il casinò non ho parlato mai a meno che io ricordi

Hello Fede9714,

Unfortunately, as stated above, there is no way to prove your claim and who really played on your account. Either way, the outcome would be same whoever would play therefore there is no possibility to retrieve any balance.

Is there anything else we could assist you with? If not, we will be closing the complaint.

Dear Fede9714,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So I can't get a refund? What if I go to a lawyer?

Quindi nn posso aver nessun rimborso? Se vado da un legale?

Hello Fede9714,

It is completely up to you but I doubt that anybody could prove your claim.

We will be now rejecting the complaint for the above stated reason.