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I can't withdraw the value, from the direct error. I can't contact the company it's already been 2 days

Não consigo sacar o valor, da erro direto. Não consigo contactar a empresa isso ja leva 2 dias

Dear Atomic5656,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I understand, but my concern is that the withdrawal request is not completed by the bookmaker, always with an error when completing the operation. My concern is that this does not happen, you know? The contact channels are only on line (I only have a cell phone, I live far away) and the chat is standard, without someone live. I do not know what to do

Entendo, mas minha preocupação e que a solicitação de retirada não é completada pela casa de aposta, sempre com erro ao concluir operação. Minha preocupção e que isso não se processe, entende? Os canais de contato são somente de linha (so tenho celular moro afastado) e o chat é padrão, sem alguem ao vivo. Não sei o que fazer

I see, Atomic5656. Could you please advise if your account was successfully verified in the past?

I reset the account, I quit this casino. I'm going to play on betfair and others that I already know. Thanks

Eu zerei a conta, desisti deste cassino. Vou jogar na betfair e outras que ja conheco. Obrigado

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.