Aposta1 Casino - Аккаунт игрока заблокирован.

I requested the withdrawal from the betting house, bet1 on 02/15/2023 and the withdrawal did not fall, they asked for verification of documents and videos, I sent them all as requested after 3 days they said that the account was not verified and they did not even give the reason, they deleted my account with 2135 reais, they don't want to pay me.

Solicitei o saque da casa de aposta, aposta1 dia 15/02/2023 e o saque não caiu, pediram verificação de documentos e vídeos, enviei todos como solicitaram depois de 3 dias falaram que a conta não foi verificada e nem deram o motivo, excluíram minha conta com 2135 reais, não querem me pagar.

Dear Marcosoelho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, could you please provide the exact URL of the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered at the bookmaker for a week or so, on the website they don't ask for verification only at the time of the withdrawal they asked for I sent the requested documents and video and they didn't accept it and blocked the account.

I was playing Sportsbook and the winnings were accrued with no bonus.

Website: https://www.aposta1.com/

Registrei na casa de aposta uma semana mais ou menos, no site eles não pedem verificação só na hr do saque que pediram enviei os documentos e vídeo solicitados e não aceitaram e bloquearam a conta.

Estava jogando Apostas Esportivas e os ganhos foram acumulados sem bônus.

Site: https://www.aposta1.com/

Thank you, Marcosoelho, for your reply. Do I understand correctly that you bet on sports only?

That's right

Isso mesmo

Thank you very much, Marcosoelho, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.