Bankonbet Casino - Вывод игрока был отложен.

Hello everyone,

I want to report the casino , it is the worst ever. I have problem with my withdrawal. I speak everyday with them in order to take my money . They don’t send the money and they tell me everyday the same automatic message without tell me the exactly day of payment. I have send you emails and everyday I try to speak with live chat .

scammers stay away from them .

if anyone can tell me that have receive withdrawal, just to know . The amount is not big and is under 500 which is the limit that they have .

Dear gporto1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello , casino do not ask me for kyc verification for my withdrawal. I speak every day with live chat and tell me that my withdrawal is on queue and they will inform me but no one tell Megan it will complete it .

this casino is a scam. They want only your money and they don’t give you the withdrawal.

I want to help me to speak with them so to give me my withdrawal. I have play in so many casinos no one else act live them .

Could you please specify when exactly you made your withdrawal request?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

Dear gporto1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.