Beem Casino - Выход игрока задерживается.

Good day

I deposited, played and won at Beem Casino almost two weeks ago.

I requested a withdrawal of 1900 euros on March 18th

I was then told to make a new withdrawal of only 460 euros. That's ok because I played with bonus and there is a max cashout of 10x deposit. So 460 euros.

I am fully verified and am now waiting for my payout.

The live chat just keeps saying they have problems with their banks and they can't withdraw at the moment.

Please help me get my money

With kind regards

Guten Tag

Ich habe vor fast zwei Wochen im Beem Casino eingezahlt, gespielt und gewonnen.

Ich beantragte am 18. März eine Auszahlung von 1900 Euro

Daraufhin wurde mir gesagt, ich soll eine neue Abhebung von nur 460 Euro machen. Das ist in Ordnung weil ich mit Bonus gespielt habe und es einen Max Cashout von 10x Einzahlung gibt. Also 460 Euro.

Ich bin komplett verifiziert und warte nun auf meine Auszahlung.

Der Livechat sagt nur immer wieder sie hätten Probleme mit ihren Banken und sie können momentan nicht auszahlen.

Bitte helfen sie mir an mein Geld zu kommen

Freundliche Grüsse

Dear Xestery,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, thank you for opening the complaint.

Exactly, my is account is verified.

I played with a bonus, but I already reduced the winnings as I wrote.

However, the payment is not processed.

Support says they are having trouble getting their funds from the bank.

Which is strange, since some players have received their money.

So I'm wondering how it can be that my withdrawal request is not processed?

Hallo, vielen Dank für die Eröffnung der Beschwerde.

Genau, mein ist Konto ist verifiziert.

Ich habe mit Bonus gespielt, die Gewinne habe ich aber bereits reduziert wie ich geschrieben habe.

Die Auszahlung wird aber nicht bearbeitet.

Der Support sagt sie haben Probleme an ihre Gelder bei der Bank zu kommen.

Was aber merkwürdig ist, da ja einige Spieler ihr Geld erhalten haben.

Daher frage ich mich wie es sein kann dass meine Auszahlungsanfrage nicht bearbeitet wird?

I fully understand your frustration, Xestery. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you, we'll wait and hope for the best.

Thanks for your help 🙂

Vielen Dank, dann warten wir ab und hoffen das Beste.

Danke für deine Hilfe 🙂

No problem. Hopefully, you'll receive your funds before the timer expires.

Hello, everyone

Great news.

The casino has just paid out in full.

I received the money.

Many thanks for your help.

Best wishes

Hallo zusammen

Grossartige Neuigkeiten.

Das Casino hat soeben voll ausgezahlt.

Ich habe das Geld erhalten.

Vielen Dank für ihre Hilfe.

Liebe Grüsse

Dear all,

the payment of 460EUR was processed yesterday successfully.

Kind regards,

BeemCasino Team

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Xestery, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela