Bet2U Casino - Запрос игрока на вывод средств был отложен.

Hello. BET2U Casino has been processing my withdrawal for 1 month, I have contacted them via chat but they keep stating that it will be processed soon and that they will notify their finance department. However, my withdrawal is never paid.

Hola. El casino BET2U me ha tramitado un retiro durante 1 mes, me he comunicado por chat pero indican que pronto será procesado y que le avisaran a finanzas. Pero nunca es pagado mi retiro.

Hello Gabyplayed,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, thanks for answering. My cue has already been verified since July 2022, before if I have received my withdrawals, it was this time that they did not want to pay. Only use real money.

I attach the latest conversations which was the last on April 23.

Hola: Gracias por responder. Mi cue ya se encuentra verificada desde Julio de 2022, antes si he recibido mis retiros ha Sido esta vez que no han querido pagar. Solo use dinero real.

Adjunto últimas conversaciones las cual fue la última el 23 de Abril.

Dear Gabyplayed,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.