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The mega money wheel said no deposit 3 free spins only when I tried it said insufficient funds. The the promotion came up 40 free spins just deposit 1 dollar. And I did deposit 1 dollar. It only gave me 3 free spins

And the chat even acknowledge the issue they just keep saying deposit more money is the best offer and then they sign out . It's very frustrating how they do that

Dear Nikkei13131313,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Nikkei13131313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.