Chilli777 Casino - Вывод средств игроку был отложен, а средства возвращены.

On October 9th, I made a withdrawal of 727 Euros, and today, the money was returned to my gaming account without knowing why. I contacted customer service, and they said the withdrawal takes 7-21 business days. Today, I tried to make the withdrawal again, but I can no longer contact customer service, and my emails are bouncing back because the email address is incorrect. I don't understand why the withdrawal is taking so long. It's not bonus money; the money is won and belongs to me. Perhaps you can help.

Best regards,

i am 9.10 eine Auszahlung gemacht von 727 Euro und heute kam das Geld zurück auf nein Spiekekonto ohne zu wissen warum ich habe mit den Kunden Service geschrieben sie sagten Auszahlung 7-21Werktage jetz habe ich Heute nochmal die Auszahlung gemacht und ich kann mit dem Kundenservice nicht mehr Kontakt aufnehmen und die Email gehen zurück weil die Email nicht richtig ist ich weiß nicht warum das so lange dauert für die Auszahlung es ist kein Bonus das Geld ist gewonnen das gehört mir Vielleicht können sie Helfen.

Gruß

Dear sgiuseppina,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Chilli777 Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

I still don't have the money and when I write in the live chat it says 7-21 working days processing time, so from 9.10 I have to say.

Mfg

Santoro

Ich hab das Geld immer noch nicht und wenn ich live chat schreibe heißt es 7-21 Werktage Bearbeitungszeit also vom 9.10 muss mann dazu sagen .

Mfg

Santoro

Dear sgiuseppina,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.