CryptoBetSports Casino - Счет игрока был закрыт, а его средства утеряны.

Hello, I received an email yesterday stating that CryptoBetSports will no longer operate in my country and that I should request a withdrawal within the next 30 days.

I subsequently withdrew €171 via Bitcoin yesterday. I haven't received the money, but now I can't log in either. When I log in, it says my location is disabled. Even though the message said I should withdraw within the next 30 days, the account is now closed, and my money hasn't been paid out yet.

There was no response to my email inquiry.

I hope I can get help here.

Hallo, ich bekam gestern eine Email, dass CryptoBetSports nicht mehr länger in meinem Land operieren wird und ich die nächsten 30 Tage eine Auszahlung veranlassen sollte.

Ich habe daraufhin gestern 171 Euro via Bitcoin ausgezahlt. Das Geld habe ich nicht erhalten, aber ich kann mich jetzt auch nicht mehr einloggen. Es wird beim Login angezeigt, dass mein Standort deaktiviert ist. Obwohl in der Nachricht stand, ich sollte in den nächsten 30 Tagen auszahlen. Jetzt ist das Konto geschlossen und mein Geld ist noch nicht ausbezahlt.

Auf meine Nachfrage per Email wurde nicht geantwortet.

Ich hoffe mir kann hier geholfen werden.

Dear AK1982888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, the website was closed yesterday and I still haven't received my payout of 171 euros via bitcoin from April 2, 2025.

If you send them an email, you get the message "The email address was not found." I have the feeling that all casinos are cheating their customers these days. What can you do now? Is it that easy for the casino to simply close the site and not pay out the customers' funds?

Hallo, die Website wurde gestern geschlossen und meine Auszahlung vom 02.04.25 über 171 Euro via bitcoin habe ich immer noch nicht erhalten.

Wenn man denen eine Email schickt, dann bekommt man die Meldung "Die Mailadresse wurde nicht gefunden". Ich habe das Gefühl, dass alle Casinos mittlerweile die Kunden betrügen. Was kann man jetzt machen? Ist es für das Casino so einfach, einfach die Seite zu schließen und den Kunden ihre Gelder nicht auszuzahlen?

Thank you very much, AK1982888, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi AK1982888, 

I have looked at your case and understand the situation. The casino seems to have closed its operation. Let me try and contact the casino and I will do my best to help. I would like to invite CryptoBetSports Casino to the conversation to participate in the resolution of this complaint.

I received an email asking me to enter my information. But when I try to reply to their email address, I get an error message saying the address couldn't be found. What should I do?

ich habe eine Email erhalten, in der ich meine Daten eingeben soll. Nur wenn ich denen das beantworten will auf ihre Email Adresse, bekomme ich eine Fehlermeldung, dass die Adresse nicht gefunden wurde. Was soll ich machen?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You cannot send an email to the casino, every email you send is not sent. You always get the same message: "The address was not found, your message to was not delivered because the address could not be found or cannot receive emails." So how should I send them something? Does Casinoguru have another address I can write to?

Man kann dem Casino keine Email schicken, jede Email die man schickt wird nicht gesendet. Es kommt immer die gleiche Meldung "Die Adresse wurde nicht gefunden, Ihre Nachricht an [email protected] wurde nicht zugestellt, weil die Adresse nicht gefunden wurde oder keine Emails empfangen kann". Wie soll ich denen also was schicken? Hat Casinoguru evtl eine andere Adresse von denen, die man anschreiben kann?

Hi AK1982888, 

We are trying to use every available contact we have to get in touch with the casino but we haven't heard from them yet.

Hi AK1982888,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. Unfortunately, there's not much we can do since the casino is closed. However, if the casino representatives decide to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://casino.guru/licensing-authorities/curacao-license) and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards,

Peter